How to Order
Ordering Online - 4 Quick Steps
- 1. Create an account by clicking the Create An Account button at the top of the website.
- 2. Browse the ESI BIO catalog and add products to your shopping cart.
- 3. When you're ready to check-out, click the Cart button.
Shipping and tax estimates are calculated at check-out. Please remember to check the tax exempt option when registering for an account if your institution qualifies.
- 4. Pay online by PO or credit card.
By Phone / FaxToll-free: 877-636-4978
Fax orders: 510-648-3255
Customer Service Email
Technical Support Email
Using a Purchase Order
If you are using a purchase order or have any questions at anytime, please contact our Customer Service team at:
Please include the following information on your purchase order or correspondence:
- Purchase order number
- Shipping address
- Billing address
- Catalog number and description
- Name and phone number of purchasing agent
- Name and phone number of end user
- Quotation number (if applicable)
- Vendor name (BioTime, Inc.)
- Vendor address:
1301 Harbor Bay Parkway, Suite 100
Alameda, CA 94502
or the remit to address located on your invoice
- Signature of authorized representative and date
- Standard payment terms are net 30 days
- Email PO to firstname.lastname@example.org or by fax at 510.648.3255